Privacy policy
PRIVACY POLICY WALDBERG LODGE VIEHHOFEN
Waldberg Lodge Viehhofen respects your privacy and handles your personal data with care.
This Privacy Policy explains which personal data we process, why we process it, with whom it may be shared and what rights you have.
1. Data Controller
The controller responsible for the processing of personal data is:
Immo-Skils GmbH
Waldberg Lodge Viehhofen
Bäckerweg 182
5752 Viehhofen
Austria
Email: info@waldberglodge.com
Website: www.waldberglodge.com
2. What personal data do we process?
When you visit our website, request information or make a reservation, we may process the following personal data:
• First and last name
• Address and place of residence
• Country and nationality, where necessary
• Email address
• Telephone number
• Arrival and departure dates
• Number and details of fellow travellers, where necessary
• Age and/or date of birth, where necessary for guest registration, tourist tax or other legal obligations
• Identification details, such as the type of identity document, passport or identity card number and other details from the identity document, where necessary or legally required for guest registration
• Booking and payment details
• Correspondence and any information you provide with your reservation
• Technical data processed when using our website, such as IP address and cookie data, where applicable
We do not collect more personal data than is necessary for our services and legal obligations.
3. What do we use your personal data for?
We process personal data for purposes including:
• Processing and managing reservations
• Performing the rental agreement
• Sending booking confirmations, payment requests and information about your stay
• Processing and checking payments
• Complying with statutory guest registration requirements
• Calculating, registering and paying tourist tax and other mandatory local charges
• Responding to questions and requests
• Maintaining our administration and complying with tax and other legal obligations
• Ensuring the security and technical operation of our website and booking environment
4. Bookings via Smoobu
We use Smoobu to manage our website, reservations and communications.
When you make a reservation through our website, the personal data required for the booking is processed via Smoobu.
Smoobu processes this data insofar as necessary to provide the relevant services to us.
5. Payments via Stripe
We use Stripe for online payments.
When you make an online payment, the data required to process the payment is processed by Stripe.
Waldberg Lodge does not necessarily receive all financial information that you enter with the payment service provider. The processing of your payment data by Stripe is also subject to Stripe's privacy policy.
6. Guest registration, identification details and tourist tax
Under applicable Austrian regulations, we are required to register certain information about our guests.
Where legally required, this may also include information from a passport or identity card, such as the type of identity document and the document number.
The personal data required for guest registration may be processed in the designated registration system and, where legally required, provided to the competent local or Austrian authorities.
This data may also be used to correctly calculate and process tourist tax and other mandatory local charges.
We process only the personal data necessary to comply with these legal obligations.
7. Sharing personal data with third parties
We do not sell your personal data.
Personal data is shared with third parties only where necessary to process your reservation, provide our services or comply with a legal obligation.
This may include, for example:
• Our booking and website provider
• Payment service providers
• IT service providers
• Our accountants and other professional service providers
• Systems used for statutory guest registration
• Municipal, local or other competent Austrian authorities where we are legally required to provide information
8. Retention periods
We do not retain personal data for longer than necessary for the purpose for which it was collected.
We may retain certain data for a longer period where required by legal, tax or administrative obligations.
Retention periods may therefore vary depending on the type of personal data.
9. Data security
We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, unauthorised disclosure or alteration.
10. Cookies and technical data
Our website may use necessary cookies and, depending on the website functions used, other cookies or similar technologies.
Where consent is legally required for certain cookies, these cookies will only be placed after consent has been obtained.
11. Your privacy rights
Where applicable under the General Data Protection Regulation (GDPR), you have rights including:
• The right to access your personal data
• The right to have inaccurate personal data corrected
• The right to request deletion of your personal data under certain circumstances
• The right to request restriction of processing
• The right to object to certain processing activities
• The right to withdraw your consent where processing is based on consent
• The right to data portability where provided for by law
You can send requests regarding your personal data to:
info@waldberglodge.com
You also have the right to lodge a complaint with the competent data protection supervisory authority.
12. Changes to this Privacy Policy
This Privacy Policy may be amended if our services, website, systems used or legal requirements change.
The most current version will be published on our website.
Waldberg Lodge Viehhofen respects your privacy and handles your personal data with care.
This Privacy Policy explains which personal data we process, why we process it, with whom it may be shared and what rights you have.
1. Data Controller
The controller responsible for the processing of personal data is:
Immo-Skils GmbH
Waldberg Lodge Viehhofen
Bäckerweg 182
5752 Viehhofen
Austria
Email: info@waldberglodge.com
Website: www.waldberglodge.com
2. What personal data do we process?
When you visit our website, request information or make a reservation, we may process the following personal data:
• First and last name
• Address and place of residence
• Country and nationality, where necessary
• Email address
• Telephone number
• Arrival and departure dates
• Number and details of fellow travellers, where necessary
• Age and/or date of birth, where necessary for guest registration, tourist tax or other legal obligations
• Identification details, such as the type of identity document, passport or identity card number and other details from the identity document, where necessary or legally required for guest registration
• Booking and payment details
• Correspondence and any information you provide with your reservation
• Technical data processed when using our website, such as IP address and cookie data, where applicable
We do not collect more personal data than is necessary for our services and legal obligations.
3. What do we use your personal data for?
We process personal data for purposes including:
• Processing and managing reservations
• Performing the rental agreement
• Sending booking confirmations, payment requests and information about your stay
• Processing and checking payments
• Complying with statutory guest registration requirements
• Calculating, registering and paying tourist tax and other mandatory local charges
• Responding to questions and requests
• Maintaining our administration and complying with tax and other legal obligations
• Ensuring the security and technical operation of our website and booking environment
4. Bookings via Smoobu
We use Smoobu to manage our website, reservations and communications.
When you make a reservation through our website, the personal data required for the booking is processed via Smoobu.
Smoobu processes this data insofar as necessary to provide the relevant services to us.
5. Payments via Stripe
We use Stripe for online payments.
When you make an online payment, the data required to process the payment is processed by Stripe.
Waldberg Lodge does not necessarily receive all financial information that you enter with the payment service provider. The processing of your payment data by Stripe is also subject to Stripe's privacy policy.
6. Guest registration, identification details and tourist tax
Under applicable Austrian regulations, we are required to register certain information about our guests.
Where legally required, this may also include information from a passport or identity card, such as the type of identity document and the document number.
The personal data required for guest registration may be processed in the designated registration system and, where legally required, provided to the competent local or Austrian authorities.
This data may also be used to correctly calculate and process tourist tax and other mandatory local charges.
We process only the personal data necessary to comply with these legal obligations.
7. Sharing personal data with third parties
We do not sell your personal data.
Personal data is shared with third parties only where necessary to process your reservation, provide our services or comply with a legal obligation.
This may include, for example:
• Our booking and website provider
• Payment service providers
• IT service providers
• Our accountants and other professional service providers
• Systems used for statutory guest registration
• Municipal, local or other competent Austrian authorities where we are legally required to provide information
8. Retention periods
We do not retain personal data for longer than necessary for the purpose for which it was collected.
We may retain certain data for a longer period where required by legal, tax or administrative obligations.
Retention periods may therefore vary depending on the type of personal data.
9. Data security
We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, unauthorised disclosure or alteration.
10. Cookies and technical data
Our website may use necessary cookies and, depending on the website functions used, other cookies or similar technologies.
Where consent is legally required for certain cookies, these cookies will only be placed after consent has been obtained.
11. Your privacy rights
Where applicable under the General Data Protection Regulation (GDPR), you have rights including:
• The right to access your personal data
• The right to have inaccurate personal data corrected
• The right to request deletion of your personal data under certain circumstances
• The right to request restriction of processing
• The right to object to certain processing activities
• The right to withdraw your consent where processing is based on consent
• The right to data portability where provided for by law
You can send requests regarding your personal data to:
info@waldberglodge.com
You also have the right to lodge a complaint with the competent data protection supervisory authority.
12. Changes to this Privacy Policy
This Privacy Policy may be amended if our services, website, systems used or legal requirements change.
The most current version will be published on our website.
